Tech glitches slow down issuance of birth, death certificates in Maharashtra – ET HealthWorld


Pune: People applying for birth and death certificates at 4,500 registration offices across the state are forced to wait up to a month to secure the documents amid frequent technical glitches in the civil registration system (CRS).

In April alone, the system was shut for five days, which compelled many applicants to make several rounds to the registration offices. “What should be done in two to three days is taking more than a fortnight,” said an applicant from rural Pune, who has been frequenting the office for more than a week now to get the death certificate of a relative.

Government officials in-charge of the CRS confirmed the frequent technical issues. “The problem is more pronounced in the rural areas due to poor internet connectivity. We have requested Centre to resolve the issue,” a senior state officer said.

Till the problem is fixed, the state government has instructed all local self-government bodies to halt the process of registering births and deaths. “My wife gave birth last month. Now, I am not sure if I should apply for the birth certificate now. I think I should visit the birth registration office only after a month,” said Mahesh Rao, an entrepreneur.

Under the Right to Services Act, the birth and death certificates should be issued within five days of application. “But the repeated technical glitches in CRS are compelling people ro make several rounds to the office or appoint a middleman,” said consumer activist S Joshi .

A block developer officer (BDO) from Pune rural said the officer supposed to feed data could not even login into the system due to the glitch. “CRS is under the Union government. So, the state officials have been communicating with them to iron out the issues,” the BDO said.

When a birth or death occurs, the hospital concerned should send the information to the local body within 21 days. “While some local bodies levy a fine on the hospital or institution for delay in intimation, there is not much of a follow-up in the rural areas, further delaying the issuance of these certificates,” the BDO said.

In the state, on an average 1.50 lakh birth certificates and about 50,000 death certificates are issued in a month. The online feeding of the data by states was in the range of about 60-100%, stated a report released last year.

A block developer officer (BDO) from Pune rural said the officer supposed to feed data could not even login into the system due to the glitch. “CRS is under the Union government. So, the state officials have been communicating with them to iron out the issues,” the BDO said.

When a birth or death occurs, the hospital concerned should send the information to the local body within 21 days. “While some local bodies levy a fine on the hospital or institution for delay in intimation, there is not much of a follow-up in the rural areas, further delaying the issuance of these certificates,” the BDO said.

In the state, on an average 1.50 lakh birth certificates and about 50,000 death certificates are issued in a month. The online feeding of the data by states was in the range of about 60-100 per cent, stated a report released last year.

  • Published On May 7, 2023 at 06:40 PM IST

Join the community of 2M+ industry professionals

Subscribe to our newsletter to get latest insights & analysis.

Download ETHealthworld App

  • Get Realtime updates
  • Save your favourite articles


Scan to download App




Source link

Leave a Reply

Your email address will not be published. Required fields are marked *